Uptime monitoring
01External uptime monitoring on every tier, tied to our on-call. Site-down events escalate immediately; routine slowdowns are logged and reviewed in the monthly summary.
Services · Practice 05
Support, hosting, and operational care for sites after launch.
Monthly post-launch care for CMS-based sites — uptime monitoring, version and plugin updates, security scans, backups, and content support time, with managed hosting bundled at Gold, Platinum, and Fully Managed tiers. Built for state agencies, healthcare practices, nonprofits, and associations that need predictable maintenance without managing it in-house.
- Engagement
- Monthly, month-to-month
- Tiers
- Starter · Silver · Gold · Platinum · Fully Managed
- Hosting
- Bundled on Gold, Platinum, Fully Managed
- Most plans
- Gold tier
What you get
Deliverables, no surprises.
CMS and dependency updates
02CMS core, plugins/modules/extensions, and theme updates on a defined cadence — across WordPress, Joomla, Drupal, Mura, Masa, and custom CMSes. Updates staged, smoke-tested, and rolled forward — with rollback steps documented when an update has to be reverted.
Security scans and malware protection
03Security scanning on Silver and above. Suspicious activity flagged, malicious files quarantined, and remediation steps documented. Google Analytics tracking included from Silver up.
Daily backups + managed hosting
04Daily on-site backups starting at the Gold tier, alongside managed hosting on our infrastructure. Hosting is bundled at Gold and above — no separate procurement, no shared-server surprises.
Content updates and support time
05Monthly support time included on Gold (0.5 hours) and Platinum (5.5 hours) for content updates, small edits, and quick technical asks. Hours are non-transferable and reset each billing cycle.
Monthly performance optimization
06Platinum and Fully Managed tiers include monthly performance work — caching, image handling, Core Web Vitals tuning — instead of the quarterly review schedule lower tiers operate on.
How we work
5 phases. Same team start to finish.
- 01
Onboard
Week 1Audit of the existing site, hosting, plugins, backups, and access. Migration to our managed stack if you're moving up to Gold or higher. Baseline metrics, monitoring, and on-call rotation in place by end of week.
- 02
Stabilize
Weeks 2–4Clear the backlog of overdue patches, broken backups, and known performance issues. Document what we found, what we fixed, and what we're watching.
- 03
Maintain
MonthlyPatch cadence, dependency updates, monitoring review, and tier-appropriate work (security scans, content updates, performance checks). Monthly summary of what we did and what we caught.
- 04
Report
MonthlyPlain-English monthly summary for the stakeholders who don't live in dashboards: patches applied, incidents caught, performance trend, support hours used (or remaining), and what's coming next month.
- 05
Quarterly review
QuarterlyStakeholder-level written review — uptime trend, security posture, performance, recommendations for the next quarter. Tier-appropriate work batched in.
Fit check
Who this is for — and who it isn't.
This works if
- Your site can't afford to go down — citizens, patients, donors, or members depend on it.
- You don't have in-house WordPress or infrastructure expertise on call.
- You want predictable monthly care without surprise invoices.
- You need someone accountable for the small monthly tasks that compound when ignored.
This doesn't if
- You want full enterprise hosting infrastructure with custom architecture — we bundle managed hosting at Gold and above, not custom infrastructure platforms.
- You have an in-house ops team that just needs monitoring tooling.
- You expect content strategy or marketing programs inside the plan — those are scoped separately under SEO & Online Visibility.
Engagement
Pick the shape that fits.
Starter
Uptime monitoring and CMS + dependency updates. Monthly summary.
Best fit:Lower-traffic informational sites where the priority is keeping the platform patched and online.
Silver
Everything in Starter, plus security scans and malware protection, plus Google Analytics tracking.
Best fit:Live sites that need a security baseline and traffic insight, hosted on infrastructure you already run.
Most plans
Gold
Everything in Silver, plus daily on-site backups, managed hosting, and 0.5 hours of monthly content/support time.
Best fit:Client-facing sites that need full coverage. About 90% of our build clients land here post-launch.
Platinum
Everything in Gold, plus 5.5 hours of monthly content/support time and monthly performance optimization.
Best fit:Sites with regular content updates that need someone reliably on the bench for ongoing work.
Fully Managed
Everything in Platinum, plus dedicated engineering ownership of your site's operational layer — custom monthly scope, vendor and stack coordination, executive-level reporting, and a known engineer on the bench for the larger conversations.
Best fit:Sites that need someone running the operational layer end-to-end, not just maintaining the platform. Typically mid-market or senior-leadership-sponsored engagements.
Pricing is scoped after a discovery call.
FAQ
Questions we hear most.
Which tier should I pick?
Most clients land on Gold post-launch — it's the first tier with bundled hosting, daily backups, and a small monthly support allotment for content updates. Starter and Silver suit sites that don't need bundled hosting (you're already on someone else's stack and just need maintenance). Platinum suits sites with frequent content updates — 5.5 hours/month is real working time, not a token. Fully Managed is for sites where the team needs an engineer running the whole operational layer, not just patching the platform.
Do I have to switch hosts to work with you?
No. On Starter and Silver, we maintain your site on whatever hosting you already run. We need administrative access to your CMS and your hosting control panel, but the underlying host stays yours. Bundled hosting only kicks in if you upgrade to Gold or above — and even then, migration is opt-in. We won't force a move if your current setup is working.
What's your response time when something breaks?
Site-down incidents escalate immediately across every tier — we don't gate true outages behind plan level. Routine tickets get business-day turnaround on Starter and Silver, faster on Gold and above. Fully Managed includes a known engineer on the bench for the larger conversations. Specific SLAs are written into each engagement based on the criticality of your site.
What if I run out of support hours mid-month?
We'll tell you before you hit zero. If it's a true emergency we'll handle it and reconcile after; if it's a content backlog that's outgrown your tier, that's a signal to discuss an upgrade rather than charging surprise overage fees. Hours are non-transferable — they reset every billing cycle — but we don't bill surprise overages.
Do you maintain sites you didn't build — and CMSes other than WordPress?
Yes to both. About half of new plan clients come from sites built by someone else, and WordPress is the most common platform we maintain — but the plans apply equally to Joomla, Drupal, Mura, Masa, and custom CMSes. The plan structure stays the same; the underlying maintenance work adjusts to whatever stack you're running. Onboarding is the same regardless: audit the existing site, hosting, plugins, backups, and access; clear the backlog; move into the regular maintenance cadence.
Can I use my support hours for redesigns or new pages?
Small tasks, yes — copy edits, image swaps, adding a page, minor template tweaks. Anything bigger — homepage redesigns, new content types, major workflow changes, accessibility audits — is scoped separately under Custom Web Solutions or Accessibility & Compliance. We'll flag it honestly when a request crosses the line. Most of the time the answer is "this is a small task" or "this needs a discovery call" — not both at once.
Discovery first
Talk to us about your engagement.
Discovery calls are free. Scope, timelines, and pricing are quoted after we understand what you’re solving.